Refund policy

Effective Date: 30 September 2026

At SYNCHE, we want you to have a smooth shopping experience. If there is an issue with your order, please contact us and we will review the matter and provide an appropriate resolution in accordance with this policy and applicable law.

1. When Can You Request a Return?

You may request a return or replacement if:

You received a damaged product
You received a defective product
You received the wrong product
The product is materially different from the product ordered
The product is missing essential parts or accessories
The product has another eligible issue covered by applicable law or our product-specific policy

Return eligibility may vary depending on the nature of the product.

2. Return Request Period

For damaged, defective or incorrect products, please contact us within 48 hours of delivery.

For eligible products where a return is otherwise permitted, the applicable return period will be mentioned on the product page or at the time of purchase.

Customers should not send products back without first contacting SYNCHE and receiving return instructions.

3. Condition of Returned Products

Where a return is approved, the product should generally be returned:

In unused or appropriate condition
With original packaging, where available
With all accessories, manuals and included components
With invoice/order details where available

A return may be rejected where the product has been damaged after delivery due to misuse, improper handling or unauthorized modification, subject to applicable consumer rights.

4. Products That May Not Be Eligible for Return

For hygiene, safety, product-integrity or other legitimate reasons, certain products may be non-returnable unless they are defective, damaged, incorrect or otherwise required to be remedied under applicable law.

Examples may include:

Products damaged after delivery by the customer
Products showing signs of misuse
Products modified or repaired without authorization
Products returned without required components
Certain opened/sealed products where return is not reasonably possible due to hygiene or product-integrity considerations

Any product-specific return restriction will be communicated on the relevant product page or before purchase where applicable.

5. Damaged Product on Delivery

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging material.

Order number
Product name
Photographs/video of the package
Photographs/video of the product
Description of the damage

We will review the claim and, where appropriate, arrange a replacement, refund or other suitable remedy.

6. Wrong Product Received

If you receive a product different from what you ordered, contact us with your order number and photographs of the received product.

After verification, we may arrange a replacement or refund as appropriate.

7. Defective Product

If a product appears to be defective, please contact us with details of the issue.

We may request photographs or a video demonstrating the defect so that we can assess the complaint.

Depending on the circumstances, we may offer:

Replacement
Refund
Repair, where appropriate
Another remedy permitted by applicable law

8. Refunds

If a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

Shipping charges, convenience charges or other charges, where applicable, may be treated according to the circumstances of the return and applicable law.

9. Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to cancel it.

Once an order has been dispatched or delivered to the courier, cancellation may no longer be possible and the request may need to be handled under the applicable return/refund process.

10. Refund for Cancelled or Unfulfilled Orders

If SYNCHE cancels an accepted order because the product is unavailable or due to another legitimate reason and payment has already been received, the eligible amount will be refunded.

11. Return Shipping

For an approved return caused by a damaged, defective, incorrect or materially different product, SYNCHE may arrange or reimburse reasonable return shipping, depending on the circumstances.

For other returns, any applicable return-shipping responsibility will be communicated before the return is processed.

12. Return Inspection

Returned products may be inspected before a replacement or refund is finalized.

Approval of a return does not automatically mean that a refund will be issued if inspection establishes that the product does not meet the applicable return conditions.

This does not limit any rights available to consumers under applicable law.

13. How to Request a Return or Refund

Please contact us using:

Email: dhavikplus2024@gmail.com
Phone: +91 9321622532

Please include:

Order number
Name
Registered mobile number/email
Product name
Reason for return/refund
Photographs/video where relevant

Our team will review the request and provide the next steps.

14. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspicious or potentially fraudulent return/refund requests.

Where permitted by applicable law, repeated abusive returns, intentional product damage, false claims or misuse of the return process may result in restrictions on future orders or other appropriate action.

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to take away or restrict any mandatory rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a consumer with a remedy that is different from this policy, the applicable law will prevail.