Privacy policy

Effective Date: 30 September 2026

At SYNCHE, we respect your privacy and are committed to protecting the personal information you share with us while using our website, syncheworld.com, and purchasing our products.

This Privacy Policy explains how we collect, use, store and protect your information.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with SYNCHE, we may collect information such as:

Full name
Mobile number
Email address
Billing and shipping address
Order and transaction details
Product preferences and purchase history
Information you provide when contacting customer support
Device, browser and website usage information
IP address and other technical information where required for website security and operation

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm and communicate order status
Provide customer support
Process returns, refunds and replacements
Respond to your questions and requests
Improve our products, services and website
Prevent fraud, misuse and unauthorized activity
Maintain website security
Comply with applicable legal and regulatory requirements
Send promotional or marketing communications where permitted and where you have provided the required consent

3. Payment Information

Payments may be processed through third-party payment service providers.

SYNCHE does not intend to store your complete card, UPI, banking or other sensitive payment credentials on its own servers unless specifically required and lawfully permitted.

Payment information may be handled directly by the relevant payment gateway according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website usage
Improve user experience
Support analytics and marketing activities where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

Delivery and logistics partners
Payment gateway/service providers
Website and technology service providers
Customer-support providers
Analytics or marketing service providers where applicable
Government authorities or law-enforcement agencies where required by applicable law

We do not sell your personal information as a business practice.

Information shared with service providers is intended to be limited to what is reasonably necessary for the relevant service.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with applicable legal obligations.

When information is no longer required, it may be deleted or anonymized subject to applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

Request information about the personal data we process
Request correction or updating of inaccurate information
Request deletion/erasure where applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the processing of your personal information

To exercise a privacy-related right or raise a concern, please contact us using the details below.

Email: dhavikplus2024@gmail.com
Phone: +91 9321622532

We may need to verify your identity before processing certain requests.

9. Children's Privacy

SYNCHE offers products intended for children and families. Purchases and account activities should be carried out by a parent, legal guardian or other authorized adult where required.

We do not knowingly seek to collect children's personal data for purposes beyond what is necessary for providing our services and complying with applicable law.

Where applicable law requires verifiable parental or guardian consent for processing a child's personal data, we will follow the applicable requirements.

10. Third-Party Links

Our website may contain links to third-party websites, payment services, social-media platforms or other services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.